We're delighted to offer free standard delivery on all UK orders over £50. For orders under this amount, a small delivery charge of £3.95 applies.

Your order will typically arrive within 3-5 working days. We'll send you tracking information as soon as your parcel is dispatched so you can follow its journey to you.

All Zivvy UK orders are dispatched from our UK warehouse, ensuring faster delivery times and supporting local operations.

We work with trusted courier partners including Royal Mail and DPD to ensure your items arrive safely and on time. You'll receive an email with tracking details once your order has been dispatched.

We want you to love your Zivvy UK purchase. If you're not completely satisfied, you can return unworn items within 30 days of delivery for a full refund.

Items must be returned in their original condition with all tags attached. Sale items and final sale pieces are excluded from returns unless faulty.

To start a return, simply log into your account and select the items you'd like to return. We'll provide you with a prepaid return label for your convenience.

Once we receive your return, our team will inspect the items within 2-3 working days. If everything is in order, we'll process your refund to your original payment method.

Please allow 5-10 working days for the refund to appear in your account, depending on your bank or card provider.

If you'd prefer an exchange instead of a refund, please contact our customer service team and we'll be happy to arrange this for you.

You can track your order at any time by logging into your Zivvy UK account and viewing your order history. We'll also send you tracking information via email as soon as your order is dispatched.

If your order hasn't arrived within the expected timeframe, please check the tracking information first. If you're still concerned, our customer service team is here to help—just get in touch and we'll investigate for you.

If you're experiencing issues at checkout, here are a few things to try:

• Ensure all required fields are completed correctly, including your delivery address and payment details
• Check that your payment card has sufficient funds and hasn't expired
• Try using a different browser or clearing your cache and cookies
• Disable any browser extensions that might interfere with the checkout process

If you're still having trouble, please contact our support team with details of the error message you're seeing, and we'll resolve it quickly.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also offer the following payment options:

• PayPal for secure and convenient checkout
• Apple Pay and Google Pay for quick mobile payments
• Klarna - Pay in 30 days or split your purchase into instalments (UK residents only, 18+, subject to status)

All payments are processed securely through our encrypted payment gateway, ensuring your information is always protected.

Zivvy UK gift vouchers and e-gift cards are the perfect present for fashion lovers. They can be redeemed against any items on our website and never expire.

To use a voucher or gift card, simply enter the code at checkout. The value will be deducted from your order total. If your order exceeds the voucher value, you can pay the difference using any of our accepted payment methods.

Promotional discount codes cannot be combined with gift vouchers unless otherwise stated. Only one discount code can be used per order.

If you're experiencing technical difficulties with our website, we're here to help. Common issues and solutions include:

• Page not loading: Try refreshing the page or clearing your browser cache
• Images not displaying: Check your internet connection and try a different browser
• Can't add items to basket: Ensure cookies are enabled in your browser settings
• Account login problems: Use the 'Forgot Password' link to reset your password

For the best experience, we recommend using the latest version of Chrome, Safari, Firefox, or Edge. If problems persist, please contact our technical support team with details of your device, browser, and the issue you're experiencing.