TERMS & CONDITIONS
Terms and Conditions – Zivvy Uk
Last Updated: 6 FEBRUARY 2026
Welcome to Zivvy UK. These Terms and Conditions ("Terms") govern your use of the website https://zivvy-uk.myshopify.com/ (the "Site") and your purchase of products from us. By accessing or using the Site and placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or make a purchase.
This document sets forth the terms and conditions that apply to all users and customers of the Zivvy UK website. By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. We recommend that you review these Terms regularly, as they may be updated periodically. Your continued access to and use of the Site signifies your acceptance of any revisions.
1. General Information
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Zivvy UK is a UK-based online store selling fashion and lifestyle products.
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We may update or change these Terms at any time by posting the updated version on this page. The date at the top will reflect the effective date of the most recent version. Continued use of the Site after changes constitutes acceptance of the updated Terms.
2. Eligibility
By using the Site and placing an order, you confirm that:
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You are at least 18 years old or have parental/ guardian consent.
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You have the legal capacity to enter into a binding contract.
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Information you provide during checkout is accurate and complete.
3. Placing Orders & Contract Formation
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All orders placed on the Site constitute an offer to purchase products.
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After you place an order, you will receive an order confirmation email. This email does not mean your order has been accepted.
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A sales contract between you and Zivvy Uk is formed only when we send you a shipping confirmation email with tracking details.
4. Prices & Payment
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All prices on the Site are listed in GBP (£) and include applicable VAT, unless stated otherwise. Additional shipping charges may apply and will be shown at checkout.
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You agree to pay the full amount shown at checkout using one of the available payment methods.
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Payment must be completed before your order is dispatched.
5. Shipping & Delivery
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We aim to dispatch all orders promptly, but delivery times may vary depending on your location and shipping method.
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Shipment tracking details will be sent to you via email once your order has been dispatched.
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Delivery is considered complete when the package arrives at the address you provided.
6. Returns & Refunds
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You may return items within 14 days of receiving your order for a refund or exchange, provided the products are unused, in original packaging, and in saleable condition.
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Return shipping costs may be your responsibility unless the return is due to an error by Zivvy Uk.
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Refunds are processed once the return is received and inspected. The refund will be issued to your original payment method.
Note: Some items (e.g., personalized products) may not be eligible for return.
7. Intellectual Property
All content on the Site - including text, images, logos, graphics, and designs - is the property of Zivvy UK or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content from this Site without written consent from Zivvy UK.
8. Limitation of Liability
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To the maximum extent permitted by law, Zivvy UK is not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Site or purchase of products.
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Our total liability will not exceed the value of the order you placed.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.
10. Contact Us
If you have any questions regarding these Terms, please contact us at:
Zivvy Uk
🌐 https://zivvy-uk.myshopify.com/
📧 Email: zivvyuk@gmail.com
📞 Phone: +44 203 5669347
